Event Staff - Lowell Memorial Auditorium - Lowell, MA

4/22/2021

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Event staff are our force of passionate and highly trained professionals that ensure events are safe and enjoyable for all who attend our venues. Event Staff provide security and customer service for the venue during public events, private rentals, and all other uses as needed. Event staff control access of spaces based on proper credentialing, establish effective rapport with house management and customers, facilitate timely resolution of conflicts, and help execute event logistics.

Department: Event Services

Reports to: Security Supervisor and/or Director of Events & Operations

Job Responsibilities

  • Assist the Director of Events & Ops with executing event logistics including pre/post show events, autograph signings, meet & greets, etc.
  • Provide safe and effective crowd flow including bag checks, entering patrons in the building, exiting patrons out of the building, monitoring lines at points of interest (bathrooms, concessions, merchandise), and notifying the operations team of dirty or damaged venue areas.
  • Secure authorized access points to ensure passage of only credentialed individuals.
  • Monitor bus, truck, and other production vehicle parking.
  • Circulate among visitors, patrons, volunteers, and employees to protect venue property and enforce venue policies.
  • Assist house management with guest disturbances.
  • Other duties as assigned by the Event and Operations team.

Job Skills & Qualifications

  • Ability to work nights and weekends with occasion weekday afternoons
  • Ability to stand and walk for the duration of the shift, up to 12 hours.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to interact in a sensitive, courteous, and understanding way with members of a diverse community, including venue patrons, internal staff, artists, artist management, clients, sponsors, etc.
  • Ability to sustain a high level of confidentiality and professionalism.
  • High school diploma or equivalent.

Job Type: Part-time

Schedule:

  • Night shift
  • Weekends

COVID-19 considerations:
Currently our venues are closed to the public until local guidance says it is safe to host events. Once we open to the public it will be with reduced capacity, social distancing, required PPE, and stringent cleaning protocols.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Cash handling: 1 year (Preferred)
  • Ticketing Software: 1 year (Preferred)

Work Location:

  • One location

Hours per week:

  • 10-19

Company's website:

Company's Facebook page:

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place





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