Ticketing Associate – Plymouth Memorial Hall

Department: Ticketing

Report to: Patron Services Manager

 

• Provide first class customer service to all incoming emails or in person activity at the box office windows.

• Be knowledgeable on pricing, seating charts, and basic event information for all upcoming events at our venues.

• Sell available ticket inventory and update patron accounts on our Etix ticket platform.

• Accurately handle cash or credit card transactions.

• Monitor and reconcile cash drawer at end of shift and maintain records of everyday transactions.

• Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box offices.

• Prepare and administer Will Call, guests list, VIP passes, etc on an event day.

• Assist Ticketing Department with the reporting of available ticket inventory.

• Other duties as assigned by the Ticketing department.

 

• Must have excellent customer service skills, communication skills, and problem-solving abilities.

• Must be proficient in Microsoft Office Suite.

• Ability to operate basic software and technology such as a tablet, credit card swipe, and Point of Sale.

• Nights, weekends, and occasional holiday availability.(Required)

• Ability to handle cash and credit card transactions.

• Ability to work and adapt to a high-paced, high-volume environment.