Company Overview
Founded in 2012, Spectacle Live specializes in providing expert services to performing arts venues across New England. We focus on venue operations, booking, programming, marketing, and event production, having successfully collaborated with numerous venues to promote a wide array of entertainment events.
Summary
Spectacle Live is seeking a Patron Services Manager to recruit, lead and mentor a team of dedicated box office associates in our managed venues, 4 wall venues and call center. The ideal candidate must possess excellent written and verbal communication skills; be highly organized with a focus on execution, problem-solving and improving processes; ability to think critically and adapt quickly in a fast-paced environment; have prior experience with ticketing and CRM systems; demonstrated experience hiring and managing part-time employees; be able to work nights and weekends as needed.
Responsibilities
- Oversee daily service operations to ensure high-quality guest experiences.
- Manage and train service staff to deliver exceptional customer service.
- Coordinate with event planners and venue managers to meet operational needs.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Monitor service standards and implement improvements as necessary.
- Assist in budgeting and financial management related to service operations.
Requirements
- Hire, schedule, train and manage all part-time box office associates
- Disseminate event, venue and company information to part-time employees efficiently and effectively
- Ensures accuracy of transactions and compliance with company policies and procedures
- Make sure exceptional customer service standards are being upheld by the team to customers, artists and clients at all times
- Problem solve customer service experience escalations
- Manage and maintain office and ticketing equipment inventory and call center phone system
- Fulfill internal and external ticket requests, show credits and seat inventory management
- Works closely with Booking, Marketing and Events Managers
- Assist Director of Ticketing with other duties as assigned
Location
This position is based at Spectacle Live’s offices at 100 Merrimack Street in Lowell, MA. This is a full-time in-office role, with occasional responsibilities to be carried out at Spectacle Live’s venues throughout New England. Candidates requesting work-from-home or hybrid schedules will not be considered.
Qualifications
- Bachelor’s degree or higher
- Proficiency in Microsoft Office, Adobe PDF, and basic computer skills required
- Excellent organization skills required
- Strong communication skills, both written and verbal, required
- Prior live entertainment or event experience preferred
Application Process
To apply, please submit your resume to gshappell@spectaclelive.com. Applications will be reviewed on a rolling basis until the position is filled.
Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
If you are passionate about delivering outstanding service in the performing arts industry, we invite you to apply for the Patron Service Manager position at Spectacle Live today!
