Title: Manager, Venue Operations
Location: Colonial Theatre (Laconia, NH)
Reports To: Director, Regional Operations
Salary Range: $ 55,000 – $ 65,000
Position Summary:
The Venue Manager is responsible for managing, planning, and executing all events and operational aspects of the Colonial Theatre. This position oversees all aspects of theater operations including client/tour relations, guest flow, food & beverage services, and facility maintenance to ensure that all events run seamlessly, safely, and efficiently while providing an exceptional experience for guests and clients to maximize customer satisfaction and profitability. The Venue Manager will supervise and train part-time staff and volunteer programs while developing and maintaining operating standards, training procedures, and community relationships.
In conjunction with senior leadership, the Venue Manager develops strategies to enhance revenue streams and optimize operational efficiency to meet financial goals. This position serves as a champion and face of the Colonial Theatre in the greater Laconia area by proactively engaging in community events and celebrations.
Essential Duties and Responsibilities
- Plan, coordinate, and facilitate logistics for all events; serve as primary liaison between the venue and all parties involved in events.
- Provide on-site coverage and management during assigned events.
- Manage event staffing levels to ensure high quality, safe events while maintaining financial efficiency and meeting budget goals
- Ensure all staff provide premium guest hospitality and proactive assistance; resolve issues promptly and professionally
- Coordinate and communicate clear, timely information to building staff regarding event requirements through detailed event data sheets, diagrams, staffing requirements, and setup instructions
- Work with assigned production managers to ensure all production needs outlined in contracts are executed within venue constraints and budgets
- Ensure proper pre/post-event cleanliness, equipment setup, and immediate resolution of safety issues
- Coordinate with Food & Beverage teams or external vendors for catering needs and ensure compliance with venue policies, permits, and licenses
- Assist Director of Regional Operations and Event Sales Team with obtaining event insurance certificates, licenses, permits, final payments, walk-throughs, and inspections
- Serve as facility representative during events, enforcing policies and procedures while resolving public and event-related complaints professionally
- Act as promoter representative, when needed, to settle shows with tour managers and rental clients
- Analyze challenges, identify solutions, and implement recommendations to support organizational objectives
- Submit incident reports and generate post-event reports for senior management
- Maintain effective working relationships with lessees/clients, staff, contractors, patrons, and municipal officials
- Perform all duties with a customer service focus through teamwork and dedication to Spectacle’s values
- Other duties as assigned by the company
Education and/or Work Experience Requirements:
This employee must be knowledgably about the live entertainment industry, specifically event & production management. Through their earned experiences and excellent communications skills, this person must have the ability to convey these concepts to staff, build systems to execute the daily tasks, and uphold the company standards.
Education:
- Bachelor’s degree required; Master’s degree preferred.
- Equivalent experience will be considered.
Experience:
- Minimum 1 years’ proven experience in venue operations, live entertainment, professional sports, or related hospitality & entertainment industries (additional experience preferred)
- Sound knowledge of event management including rental fee structures, show advancement, guest experience, public safety, and accounting practices
- Leadership or supervisory experience
Skills and Competencies:
- Creative thinking and enthusiastic personality with the ability to identify new events, revenue streams, and community involvement opportunities
- Excellent verbal and written communication skills with the ability to effectively communicate with both internal and external customers
- Excellent computer proficiency (MS Office: Word, Excel, Outlook)
- Ability to obtain and maintain required certifications: crowd manager certification, TiPS certification, ServSafe certification, and other company-assigned certifications as required
Core Capabilities:
As a driver of company culture, it is imperative that this employee must possess and display the following core capabilities throughout their daily work.
Leadership
- Effectively lead, coach, mentor, motivate, and engage venue staff to align with department goals and procedures
- Serve as positive influence and cross-collaborator with other departments to achieve company goals and maintain standards
Critical Thinking
- Demonstrate solid problem-solving, financial analysis, decision-making, planning, time management, and organizational skills
- Exercise independent judgment with a strong attention to detail
Interpersonal Effectiveness
- Leverage well-developed interpersonal abilities—emotional intelligence, diplomacy, tact, conflict management, and delegation—to build positive relationships and achieve results
- Work effectively with sensitive and confidential material and in emotionally charged situations
- Collaborate calmly with diverse personalities and communication styles
Communication Skills
- Demonstrate a strong command of the English language and effective communication skills (oral, written, and presentation)
- Engage in active listening while providing clear, supportive, and balanced feedback
Culture Building
- Build an engaging culture of quality, performance effectiveness, and operational excellence using best practices
- Apply sound business acumen to strengthen collaboration, partnerships, and relationships with employees, clients, and the community
Service Excellence
- Embody a service-first mentality and foster an environment where staff ensures first-class patron experiences
- Provide resources and support to resolve conflicts peacefully
Self-Management
- Effectively manage time, conflicting priorities, stress, and professional development
- Demonstrate self-motivation and initiative while working independently with minimal oversight
- Effectively work remotely when required
- Lead projects from inception through implementation
Physical Requirements and Working Conditions
- Ability to safely perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards
- Maintain regular, punctual attendance
- Ability to lift and carry up to 50 pounds • Ability to stand, walk, and be on-site for extended periods in various environments, including crowded and high-noise areas.
- Travel between assigned venues as directed by Director of Regional Operations
- Work flexible hours including evenings, weekends, and holidays as required by event schedule
Application Process
Qualified candidates should submit their resume and cover letter demonstrating their experience in live entertainment venue management and passion for delivering exceptional guest experiences.
Spectacle Live is an Equal Opportunity Employer
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